Introduction

This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people to actions of empathy and compassion that can be implemented with and by communities. It discusses how refugee youth’s well-being and integration into societies can be strengthened through creativity and arts-based approaches, here as a way to strengthen their sense of belonging and connection to new environments. The book discusses how love and hate letters were used to gauge customer satisfaction and build empathy through digital business. It explores the relationship between historic and local stories, place making and empathy.