Innovations in the Service Industry During the COVID-19 Pandemic: The Case of Japan

研究成果: 書籍/レポート タイプへの寄稿

抄録

This chapter investigates the impact of the COVID-19 pandemic on the Japanese service sector and the resulting innovations to manage and respond to the difficult situation. Specifically, this study illustrates how e-commerce is emerging as a leading channel for retailers, examines the ethical awareness of both businesses and consumers, and studies the new business models resulting from this trend. Based on several case studies, this study examines the service sector's response to a series of disasters, the cultural background of consumers, and age-long corporate cultures. Additionally, the future direction of innovation in Japan's service sector is discussed and forecasted.

本文言語英語
ホスト出版物のタイトルHandbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations
出版社IGI Global
ページ344-353
ページ数10
ISBN(電子版)9781668467633
ISBN(印刷版)9781799888567
DOI
出版ステータス出版済み - 6月 24 2022

!!!All Science Journal Classification (ASJC) codes

  • コンピュータサイエンス一般
  • 経済学、計量経済学および金融学一般
  • ビジネス、管理および会計一般

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