感性のシステム化による製品デザインのユーザー満足度の評価: －公共空間用家具としての「大学学務課受付窓口用カウンター」の場合－

This paper proposes a new evaluation method and how to visualize its result in the field of furniture development for indoor public spaces through the application of a quantitative method. To achieve improved user satisfaction, we set up evaluation items for the furniture and conducted an evaluation experiment. First, we extracted information of possible importance for evaluating furniture design through judges’ comments in design awards and edited them as evaluation items. Next, users evaluated the degrees of significance and satisfaction in relation to each evaluation item while actually using the furniture. We converted the evaluation result by calculating deviations and graphically represented them to highlight items that need improvement. The experiment involved two user groups: those who provide services and those who receive them. The results of both groups will be compared so that specific guidelines for improving furniture can be developed taking both groups into consideration.