Method for Product Selection Support Based on Reliability of Features in Reviews

Siqian Yu; Taketoshi Ushiama

doi:10.1109/IMCOM51814.2021.9377364

Method for Product Selection Support Based on Reliability of Features in Reviews

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

When users selecting products on e-commerce sites, they always use reviews to guide their purchasing decisions. However, if several reviews are posted below one product, it might become difficult for users to select products efficiently. In this study, we propose two methods that use natural language processing technology, such as Word2vec and TF-IDF, to help users judge the reliability of features described in reviews effectively and efficiently. One method uses word embeddings and another method uses sentence embeddings. Finally, we evaluate the results of the two methods and find that the sentence embeddings method seams have a better performance.

Original language	English
Title of host publication	Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021
Editors	Sukhan Lee, Hyunseung Choo, Roslan Ismail
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9780738105086
DOIs	https://doi.org/10.1109/IMCOM51814.2021.9377364
Publication status	Published - Jan 4 2021
Event	15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021 - Seoul, Korea, Republic of Duration: Jan 4 2021 → Jan 6 2021

Publication series

Name	Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021

Conference

Conference	15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021
Country/Territory	Korea, Republic of
City	Seoul
Period	1/4/21 → 1/6/21

All Science Journal Classification (ASJC) codes

Artificial Intelligence
Computer Networks and Communications
Computer Science Applications
Information Systems
Information Systems and Management
Health Informatics

Access to Document

10.1109/IMCOM51814.2021.9377364

Cite this

Yu, S., & Ushiama, T. (2021). Method for Product Selection Support Based on Reliability of Features in Reviews. In S. Lee, H. Choo, & R. Ismail (Eds.), Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021 [9377364] (Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IMCOM51814.2021.9377364

Method for Product Selection Support Based on Reliability of Features in Reviews. / Yu, Siqian; Ushiama, Taketoshi.
Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021. ed. / Sukhan Lee; Hyunseung Choo; Roslan Ismail. Institute of Electrical and Electronics Engineers Inc., 2021. 9377364 (Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Yu, S & Ushiama, T 2021, Method for Product Selection Support Based on Reliability of Features in Reviews. in S Lee, H Choo & R Ismail (eds), Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021., 9377364, Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021, Institute of Electrical and Electronics Engineers Inc., 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021, Seoul, Korea, Republic of, 1/4/21. https://doi.org/10.1109/IMCOM51814.2021.9377364

Yu S, Ushiama T. Method for Product Selection Support Based on Reliability of Features in Reviews. In Lee S, Choo H, Ismail R, editors, Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021. Institute of Electrical and Electronics Engineers Inc. 2021. 9377364. (Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021). doi: 10.1109/IMCOM51814.2021.9377364

Yu, Siqian ; Ushiama, Taketoshi. / Method for Product Selection Support Based on Reliability of Features in Reviews. Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021. editor / Sukhan Lee ; Hyunseung Choo ; Roslan Ismail. Institute of Electrical and Electronics Engineers Inc., 2021. (Proceedings of the 2021 15th International Conference on Ubiquitous Information Management and Communication, IMCOM 2021).

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abstract = "When users selecting products on e-commerce sites, they always use reviews to guide their purchasing decisions. However, if several reviews are posted below one product, it might become difficult for users to select products efficiently. In this study, we propose two methods that use natural language processing technology, such as Word2vec and TF-IDF, to help users judge the reliability of features described in reviews effectively and efficiently. One method uses word embeddings and another method uses sentence embeddings. Finally, we evaluate the results of the two methods and find that the sentence embeddings method seams have a better performance.",

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AB - When users selecting products on e-commerce sites, they always use reviews to guide their purchasing decisions. However, if several reviews are posted below one product, it might become difficult for users to select products efficiently. In this study, we propose two methods that use natural language processing technology, such as Word2vec and TF-IDF, to help users judge the reliability of features described in reviews effectively and efficiently. One method uses word embeddings and another method uses sentence embeddings. Finally, we evaluate the results of the two methods and find that the sentence embeddings method seams have a better performance.

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Method for Product Selection Support Based on Reliability of Features in Reviews

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