TY - GEN
T1 - Extraction of hints and advice from hotel reviews for improving small hotel management
AU - Hirokawa, Sachio
AU - Okada, Makoto
AU - Hashimoto, Kiyota
N1 - Copyright:
Copyright 2013 Elsevier B.V., All rights reserved.
PY - 2012
Y1 - 2012
N2 - There are various kinds of and huge amounts of hotel information both from providers and customers. Hotel information by hotels and travel agents are reliable. A much large number of reviews by general users are available, which might be less reliable compared to the official ones. However, those reviews are helpful, since we can hear their personal experience and opinion. This paper proposes a method to find hints and advice for improving small hotel management by extracting and analyzing the feature words of reviews. This paper focuses on the secondary major words and compares their occurrence probabilities in the business customer's review with the family customer's review. A visual interpretation is proposed by mapping the feature words on Word Net.
AB - There are various kinds of and huge amounts of hotel information both from providers and customers. Hotel information by hotels and travel agents are reliable. A much large number of reviews by general users are available, which might be less reliable compared to the official ones. However, those reviews are helpful, since we can hear their personal experience and opinion. This paper proposes a method to find hints and advice for improving small hotel management by extracting and analyzing the feature words of reviews. This paper focuses on the secondary major words and compares their occurrence probabilities in the business customer's review with the family customer's review. A visual interpretation is proposed by mapping the feature words on Word Net.
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U2 - 10.1109/CEC.2012.37
DO - 10.1109/CEC.2012.37
M3 - Conference contribution
AN - SCOPUS:84875595919
SN - 9780769548579
T3 - Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
SP - 166
EP - 170
BT - Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
T2 - 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
Y2 - 9 September 2012 through 11 September 2012
ER -