TY - GEN
T1 - An exploratory analysis of technical issues in remote education between international medical institutions
AU - Tomimatsu, Shunta
AU - Kudo, Kuriko
AU - Shimizu, Shuji
AU - Moriyama, Tomohiko
AU - Ueda, Shintaro
AU - Hirai, Yasuyuki
N1 - Funding Information:
This work was supported by JSPS Core-to-Core Program (B) Asia-Africa Science Platforms, and KAKENHI Grant Number 15K08556, 16H02773 and 19K03004.
Publisher Copyright:
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020.
PY - 2020
Y1 - 2020
N2 - International education programs that use videoconferencing (VC) are common now and many are being implemented in the medical field. Irrespective of the value of the content, the learning process can be disrupted when technical quality of VC is compromised. In this study, a participatory design (PD) was used with focus group discussion between technical support staff to determine and classify the causes of technical issues in international remote medical education by VC. As a result, a quality of experience (QoE) -based framework was developed based on the technical issues raised. User behavior and three factors (context, human and system factors) influence technical errors, either preventing or creating difficulties, and affecting each other. For future prototyping of the PD process, it is suggested to have a flexible and specific operational procedure which considers variables of engineers’ background.
AB - International education programs that use videoconferencing (VC) are common now and many are being implemented in the medical field. Irrespective of the value of the content, the learning process can be disrupted when technical quality of VC is compromised. In this study, a participatory design (PD) was used with focus group discussion between technical support staff to determine and classify the causes of technical issues in international remote medical education by VC. As a result, a quality of experience (QoE) -based framework was developed based on the technical issues raised. User behavior and three factors (context, human and system factors) influence technical errors, either preventing or creating difficulties, and affecting each other. For future prototyping of the PD process, it is suggested to have a flexible and specific operational procedure which considers variables of engineers’ background.
UR - http://www.scopus.com/inward/record.url?scp=85088740141&partnerID=8YFLogxK
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U2 - 10.1007/978-3-030-51828-8_24
DO - 10.1007/978-3-030-51828-8_24
M3 - Conference contribution
AN - SCOPUS:85088740141
SN - 9783030518271
T3 - Advances in Intelligent Systems and Computing
SP - 181
EP - 188
BT - Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2020 Virtual Conferences on Usability and User Experience, Human Factors and Assistive Technology, Human Factors and Wearable Technologies, and Virtual Environments and Game Design
A2 - Ahram, Tareq
A2 - Falcão, Christianne
PB - Springer
T2 - AHFE Virtual Conference on Usability and User Experience, the Virtual Conference on Human Factors and Assistive Technology, the Virtual Conference on Human Factors and Wearable Technologies, and the Virtual Conference on Virtual Environments and Game Design, 2020
Y2 - 16 July 2020 through 20 July 2020
ER -
