A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies

Takahiro Kato; Eisuke Hanada; Kyoko Takano; Antoku Yasuaki; Yoshiaki Nose

doi:10.1023/A:1005476928236

A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies

Takahiro Kato, Eisuke Hanada, Kyoko Takano, Antoku Yasuaki, Yoshiaki Nose

Social Medicine

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

Abstract

We constructed a question and answer system for direct delivery of E- mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two subsystems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.

Original language	English
Pages (from-to)	21-28
Number of pages	8
Journal	Journal of Medical Systems
Volume	24
Issue number	1
DOIs	https://doi.org/10.1023/A:1005476928236
Publication status	Published - 2000

All Science Journal Classification (ASJC) codes

Medicine (miscellaneous)
Information Systems
Health Informatics
Health Information Management

Access to Document

10.1023/A:1005476928236

Cite this

@article{03d55fb4dac446ce82af928b4f66b658,

title = "A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies",

abstract = "We constructed a question and answer system for direct delivery of E- mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two subsystems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.",

author = "Takahiro Kato and Eisuke Hanada and Kyoko Takano and Antoku Yasuaki and Yoshiaki Nose",

year = "2000",

doi = "10.1023/A:1005476928236",

language = "English",

volume = "24",

pages = "21--28",

journal = "Journal of Medical Systems",

issn = "0148-5598",

publisher = "Springer New York",

number = "1",

}

TY - JOUR

T1 - A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies

AU - Kato, Takahiro

AU - Hanada, Eisuke

AU - Takano, Kyoko

AU - Yasuaki, Antoku

AU - Nose, Yoshiaki

PY - 2000

Y1 - 2000

N2 - We constructed a question and answer system for direct delivery of E- mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two subsystems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.

AB - We constructed a question and answer system for direct delivery of E- mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two subsystems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.

UR - http://www.scopus.com/inward/record.url?scp=0033996101&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0033996101&partnerID=8YFLogxK

U2 - 10.1023/A:1005476928236

DO - 10.1023/A:1005476928236

M3 - Article

C2 - 10782440

AN - SCOPUS:0033996101

SN - 0148-5598

VL - 24

SP - 21

EP - 28

JO - Journal of Medical Systems

JF - Journal of Medical Systems

IS - 1

ER -

A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies

Abstract

All Science Journal Classification (ASJC) codes

Access to Document

Other files and links

Fingerprint

Cite this